These terms and conditions apply to all bookings made to stay at The Springfield Hotel (Springfield Hotel, A55, Pentre Halkyn, Holywell CH8 8BA), whether made via our website, by email, or over the phone. They contain essential information about your visit/booking, and we kindly ask that you read them carefully. If there is anything you would like to discuss regarding your booking or these terms, please feel free to contact us.
WHO WE ARE
The Springfield Hotel, located in Pentre Halkyn, Holywell, is operated by Hotels of North Wales Ltd, company number 04905949, whose registered office is Springfield Hotel, A55, Pentre Halkyn, Holywell, CH8 8BA.
HOW TO CONTACT US
You can contact us via the form on the ‘Contact’ page of our website at www.thespringfieldhotel.com , by phone at 01352 780503, or by emailing admin@hotel-northwales.com.
MAKING A BOOKING
By making a booking, you confirm that you are authorized to do so on behalf of all persons named in the booking and acknowledge that all members of your party agree to be bound by these terms and conditions.
Once your booking is made, a confirmation will be sent to you by email or post upon request, subject to availability. Please check all booking details as soon as you receive them and contact us immediately if there are any inaccuracies. We are not liable for inaccuracies not brought to our attention within seven days of issuing the confirmation.
DEPOSITS
All deposits made for any booking or service at the Springfield Hotel are non-refundable and non-transferable. All pre-payments made for any booking or service are non-refundable and non transferable.
PAYING FOR YOUR BOOKING
Any balances outstanding for room bookings are payable on arrival at the hotel. The Hotel will not normally permit credit accounts during your stay. All charges must be settled before departure.
PRICE CHANGES
The Springfield Hotel reserves the right to adjust prices at any time. Once your booking is confirmed, the price will not be increased except in cases of clear errors or variations in tax rates (e.g., VAT). We will notify you of any price discrepancies or change should they arise.
SPECIAL OFFERS
All special offers are subject to availability and cannot be combined with other offers. Special offers must be paid in full at booking. Terms may change, and all offers are valid for new bookings only. Accommodation Offers and Packages are based on double or twin occupancy unless otherwise stated and must be booked directly with the hotel. Health Club Member discounts cannot be used in conjunction with Special Offers or any other discounts.
AMENDMENTS TO YOUR BOOKING
You should notify us of any amendments to your booking as soon as possible. Amendments are subject to availability, and those made within the cancellation period may incur additional charges.
CHANGING OR CANCELLING YOUR BOOKING
Cancellations must be made at least 72 hours before arrival. Any cancellation charges will be applied to the card provided at the time of booking. Deposits and pre-paid offers are non-refundable and non-transferable. This includes pre-pay rates for accommodation.
In the rare event we need to cancel your booking, we will notify you and offer a full refund or suitable alternative. We are not liable for costs or losses incurred by cancellations due to failure to meet our booking terms.
CHECK-IN & CHECK-OUT
Check-In: Rooms are available from 2pm, and we will happily take care of your luggage if you arrive early and your room is not ready. Check-Out: We kindly ask that rooms are vacated by 11am.
YOUR STAY
- Rooms: Room images are illustrative; actual rooms may vary. Room requests cannot be guaranteed.
- Food & Drink: Outside food or beverages are not permitted unless medically necessary.
- Noise: Guests are requested to keep noise levels to a minimum.
- No Smoking: Smoking indoors is prohibited. A cleaning fee will apply if smoking occurs in rooms.
- Animals & Pets: Pets are not allowed at The Springfield Hotel.
- Children’s Policy: Children under 18 must be accompanied by adults during their stay and children under 16 are not permitted to access the Health Club.
- Damage: Guests are responsible for any damage to rooms or missing items. Charges may apply.
ADDITIONAL REQUESTS
Additional or special requests (e.g., dietary requirements) are subject to availability and should be made prior to arrival.
THIRD PARTY SUPPLIERS
Elements of your stay may include services provided by third parties (e.g., local attraction tickets). We recommend reviewing any relevant third-party terms.
MEDICAL CONDITIONS
Please notify us of any medical conditions or disabilities that may affect your stay so we can make accommodations where possible. Failure to inform us of special needs may result in cancellation if we cannot meet those needs.
FORCE MAJEURE
The Springfield Hotel is not liable for cancellations or delays due to events outside our control, such as extreme weather, natural disasters, or unforeseen circumstances.
INSURANCE
We recommend that guests ensure adequate insurance cover for their needs throughout the duration of their stay.
PRIVACY
Please see our separate Privacy Policy on the website for full details. We reserve the right to record telephone calls for training and quality purposes.
WEBSITE INFORMATION
While we strive to ensure website information is accurate, we recommend confirming specific details directly. We reserve the right to amend or remove information and are not liable for outdated or incorrect information.
COPYRIGHT AND LIABILITY
All website content, including text, images, and materials, is the property of The Springfield Hotel and cannot be reproduced for commercial gain without prior consent. We are not responsible for information about our hotel on third-party websites.
COMPLAINTS
If you are dissatisfied with any aspect of your stay, please notify the duty manager as soon as possible so we can address the issue. If you wish to formally register a complaint, please write to the General Manager at The Springfield Hotel via admin@hotel-northwales.com.
Springfield Hotel
